Welcome to Country Road Canines! We’re a small, family-owned dog care and training facility in Galt, California, offering dog training, daycare, overnight boarding, and dock diving.

We want every dog and their owner to have a safe, positive experience with us. These terms outline our policies, expectations, and responsibilities so everyone knows what to expect when booking and using our services.

BOOKING & RESERVATIONS

All services are available by appointment or reservation and are subject to availability.

• Reservations must be confirmed before arriving at our facility.

• New clients may be required to complete a complimentary Meet & Greet, evaluation, or introductory appointment before booking certain services.

• Clients must complete required registration forms, agreements, and vaccinations before services begin.

• We reserve the right to decline or discontinue services if we determine that our facility or program is not the right fit for a dog's needs.

PAYMENTS & DEPOSITS

Pricing varies based on the service, duration, and your dog's individual needs.

• Payment is required according to the terms provided at booking.

• Certain programs and reservations may require a deposit.

• Board & Train deposits are non-refundable.

• Additional charges may apply for extended stays, special care, or services requested beyond the original reservation.

• Prices are subject to change. Confirmed reservations will be honored at their agreed-upon rates unless otherwise specified.

CANCELLATIONS & RESCHEDULING

We understand that plans change! Because we reserve time and space specifically for your dog, please cancel within the following timeframes.

Daycare: Please give at least 24 hours' notice for a refund.

Overnight Boarding: At least 48 hours' notice for a refund. Holiday reservations require at least 7 days' notice.

Private Training: At least 72 hours' notice for a refund. Cancellations made between 24 and 72 hours before the appointment may receive a credit toward future services.

Dock Diving: At least 24 hours' notice for a refund.

Board & Train: Cancellations made at least 14 days before the scheduled start date are eligible for a refund of refundable payments, excluding the non-refundable deposit. Cancellations within 14 days are eligible for credit only.

Missed appointments and cancellations outside these windows may result in forfeiture of payment. Any exceptions are at Country Road Canines' discretion.

HEALTH & SAFETY

The health, safety, and well-being of the dogs in our care are always a priority.

• Dogs must meet the vaccination and health requirements for their scheduled service.

• Owners must disclose known medical conditions, behavioral concerns, bite history, or other information that could affect their dog's safety or care.

• We may refuse service to dogs showing signs of contagious illness until they are healthy.

• Dogs must arrive wearing appropriate, secure equipment.

• Dogs must remain under their owner's control until staff transfer them to our care or direct otherwise.

We reserve the right to separate dogs, modify activities, or end a session when necessary for safety.

DOG CARE & BEHAVIOR

Every dog is an individual, and we make decisions based on their comfort, behavior, and needs.

Participation in group daycare, boarding activities, training, or dock diving is not guaranteed. We may adjust routines, limit interactions, or recommend alternative services when appropriate.

While we take reasonable precautions, owners acknowledge that working with animals involves inherent risks, including injuries, illness, and unpredictable behavior.

EMERGENCY VETERINARY CARE

If a dog becomes ill or injured while in our care, we will make reasonable efforts to contact the owner or designated emergency contact.

If immediate medical attention is necessary and we cannot reach the owner, Country Road Canines may arrange veterinary care in accordance with the client's signed agreements and authorizations.

Owners are responsible for veterinary expenses associated with their dogs, subject to applicable law and any responsibility Country Road Canines may incur due to its conduct.

FACILITY RULES

Country Road Canines operates on private property. To keep our environment safe and enjoyable:

• All visits must be scheduled in advance.

• Dogs must remain leashed unless staff directs otherwise.

• Guests must follow posted signs, parking instructions, and designated access areas.

• Children must be supervised at all times.

• Guests may not enter kennels, fenced dog areas, the dock, or other restricted spaces without permission.

• Visitors must follow staff instructions regarding animal handling and facility safety.

We reserve the right to ask visitors to leave if their behavior creates a safety concern or disrupts operations.

TRAINING & RESULTS

We tailor our training programs to each dog's behavior, learning history, and the owner's goals.

Training outcomes depend on many factors, including consistency, environment, health, temperament, and continued practice at home.

While we are committed to providing thoughtful, professional guidance, no specific behavioral outcome or training result is guaranteed.

PHOTOGRAPHY & MEDIA

We occasionally photograph or record dogs participating in our programs for updates, educational content, and business marketing.

Any use of images or videos will be subject to the permissions provided by the owner and our applicable photo and media agreements.

WEBSITE USE & CONTENT

All original website content, including written materials, photographs, graphics, and branding, belongs to Country Road Canines or its respective content owners.

Content may not be copied, reproduced, or used commercially without appropriate permission.

We make reasonable efforts to keep website information accurate, but services, availability, schedules, and pricing may change.

LIABILITY & ACKNOWLEDGMENT

Participation in dog care, training, and sporting activities carries inherent risks.

Clients are responsible for providing accurate information about their dogs and following all facility policies and staff instructions.

Additional service-specific agreements, liability waivers, and informed consent forms may apply. These Terms & Conditions do not replace those agreements or waive rights and responsibilities that cannot legally be waived.

POLICY UPDATES

Country Road Canines may update these Terms & Conditions as our services, operations, or requirements change. The current version will be available on our website.

We encourage clients to review our policies before making reservations.

QUESTIONS? WE'RE HERE TO HELP!

We believe good communication makes for a better experience for everyone. If you're unsure about a policy or have questions before booking, please reach out.

Country Road Canines, LLC
Galt, California
www.countryroadcanines.com

Last updated: October 13, 2026