Dog Daycare and Boarding Agreement
Welcome to Country Road Canines! Before scheduling your dog’s Preview, create a Client Portal account and complete your registration. We must have your contact information, your dog’s completed profile, a valid credit card, current vaccination records, and all required completed and signed forms.
Please send vaccination records at least 72 hours before arrival. If required information, records, or signed forms are missing, we cannot accept your dog, and we may cancel your reservation. Refunds follow the cancellation terms for your booked service.
Want to meet us first? Schedule an optional complimentary meet and greet to ask questions and learn more. This does not replace the required Preview.
New Client Onboarding
Welcome to Country Road Canines! Before scheduling your dog’s Preview, create a Client Portal account and complete your registration. We must have your contact information, your dog’s completed profile, a valid credit card, current vaccination records, and all required completed and signed forms.
Please send vaccination records at least 72 hours before arrival. If required information, records, or signed forms are missing, we cannot accept your dog, and we may cancel your reservation. Refunds follow the cancellation terms for your booked service.
Want to meet us first? Schedule an optional complimentary meet and greet to ask questions and learn more. This does not replace the required Preview.
New Client Onboarding
All new dogs must complete a Daycare and Boarding Preview before attending regular daycare or overnight boarding.
This half-day visit gives your dog time to explore, meet us, and get familiar with our routine. We’ll get to know their personality, behavior, and comfort level to determine whether our environment is a good fit and whether social or personalized care best meets their needs.
Completing a Preview does not guarantee acceptance for services or approval for group play. We continue to assess each dog’s health, behavior, and comfort during future visits.
Daycare & Boarding Preview
We offer Social Daycare and Personalized Daycare, Monday through Friday. Social Daycare provides supervised play with compatible dogs. Personalized Daycare offers individual attention and activities for dogs who need a gentler pace, extra space, or individual care.
We match dogs based on personality, behavior, temperament, size, energy level, play style, and compatibility. Introductions are carefully managed. We ease social dogs who need space or feel nervous during initial greetings, giving them time to feel comfortable.
Approval for group play is ongoing. Participation depends on each dog’s health, behavior, comfort, compatible playmates, weather, and safety considerations. We may redirect play, adjust groups, provide more rest, or remove a dog from group play when needed.
Boarding dogs approved for group play may join suitable playgroups during their stay at no additional cost.
Daycare Options & Playgroup Participation
Reservations are required for all Previews, daycare visits, and overnight boarding stays. Please submit booking requests through the Client Portal. We do not accept reservations by text message.
Your reservation is confirmed only after we receive the required boarding deposit or daycare payment and you receive a confirmation email from Country Road Canines.
Our business hours are Monday–Friday, 7:00 AM–7:00 PM, and Saturday–Sunday, 9:00 AM–4:00 PM.
All drop-offs and pickups are by appointment only within these windows:
Monday–Friday:
7:00–9:00 AM
12:00–2:00 PM
5:00–7:00 PM
Saturday–Sunday:
11:00 AM–2:00 PM
Reservations, Drop-Off & Pick-Up Hours
Please plan to pick up your dog at your scheduled time. If you’re running late, let Country Road Canines know as soon as possible so we can discuss arrangements. Changes must be approved in advance.
A $25 late pickup fee applies if your dog hasn’t been picked up within one hour of your scheduled appointment. This applies to both daycare and boarding dogs.
If your dog is still with us at 8:00 PM or later, an additional overnight boarding charge at the standard rate applies, along with any late pickup fee. Please schedule the following day’s pickup in advance during our designated pickup hours.
Late pickup does not extend our business hours, and after-hours pickup is not automatically available. Any additional charges are due on the final day of service.
Please see the Holiday Policy below for closures and adjusted hours.
Late Pick-Up Policy
A $50 deposit per dog is due at booking to secure each standard boarding reservation. We apply your deposit to that stay, and you can't transfer it to another reservation, account, or balance.
If you cancel at least 48 hours before your scheduled drop-off time, we will refund all payments, including your deposit.
If you cancel less than 48 hours before your scheduled drop-off time, your deposit is nonrefundable. We will refund all other payments toward the reservation.
Early pickups, unused nights, and changes to your checkout time do not qualify for partial refunds.
Missing your scheduled boarding drop-off without contacting us to cancel or arrange a different arrival time is considered a no-show, including when you forget to cancel.
For no-shows, we retain your deposit plus 50% of the remaining reservation charges after deducting the deposit. We refund any payment above that amount. This also applies to holiday boarding reservations.
Availability for the remaining dates of a missed reservation is not guaranteed. If you’re running late but still plan to bring your dog, please contact us. You must approve a new drop-off time before arrival.
If you need to extend your dog’s stay after check-in, contact us to confirm availability. Once approved, we will charge additional nights to the card on file.
Holiday reservations follow the separate Holiday Policy below.
Boarding Deposits, Cancellations & Refunds
Country Road Canines accepts major credit cards, cash, PayPal, Venmo, and personal checks.
For boarding, the deposit is due at booking, and the remaining balance is due at least 48 hours before your scheduled arrival. Reservations made within 48 hours of arrival require full payment at booking.
For daycare, payment is due at booking, either in full or through a prepaid package visit.
Additional charges incurred during your dog’s stay are due on the final day of service. Please pay past-due balances before booking future reservations. We must receive all payments due before we can accept your dog at drop-off.
Returned or declined payments incur a $25 fee.
Daycare cancellations and no-shows: Please cancel through the Client Portal as soon as you know your dog won’t attend.
Cancellations and no-shows are fully refundable, with no cancellation fee, unless it is a repeated occurrence. After 3 repeated no-shows or late cancellations, your payment for that reservation is nonrefundable.
A cancellation made less than 24 hours before scheduled arrival is considered a late cancellation. Missing your scheduled daycare drop-off without contacting us is considered a no-show.
Prepaid packages: Packages are valid only for the services purchased and cannot be combined with other discounts, coupons, or offers. Completely unused packages are eligible for a full refund within 7 days of purchase. Once you use any visit or service, the entire package is nonrefundable. You cannot refund or prorate remaining visits or services.
Prepaid packages: Packages are valid only for the services purchased and cannot be combined with other discounts, coupons, or offers.
Completely unused packages are eligible for a full refund within 7 days of purchase. Once you use any visit or service, the entire package is nonrefundable. You cannot refund or prorate remaining visits or services.
Payment Policy
Country Road Canines must have current Rabies, DHPP, and Bordetella vaccination records on file. Vaccinations must remain current throughout your dog’s visit or stay.
We accept vaccinations administered by a licensed veterinarian. We also accept titer results; please contact us before booking to confirm which vaccination requirements they may satisfy.
Upload records to the Client Portal or email them to info@countryroadcanines.com. We must receive records at least 48 hours before your scheduled arrival to avoid cancellation.
Vaccination Requirements
Transportation is available for boarding clients within 40 miles of Country Road Canines. Prices start at $35 per one-way trip and vary by distance.
Dogs must be comfortable traveling in a crate. Please arrange transportation in advance. Pickup and drop-off times depend on availability, scheduling, and route planning.
Transportation Services
Country Road Canines may update policies, procedures, hours, services, and rates at any time, including without advance notice. We’ll make reasonable efforts to share significant updates.
Please review current policies before booking and keep your contact information up to date in the Client Portal. Significant changes to the liability release require you to review and sign the updated version.
Policy Changes & Owner Responsibility
Country Road Canines provides bedding, bowls, snacks, and toys. Please leave these items at home unless we’ve approved them in advance.
Bring your dog on a leash and wearing a collar. Items may become soiled, chewed, damaged, or misplaced during daycare or boarding. We recommend removing tracking devices and GPS collars before drop-off because they can come loose, fall off, or become damaged during play.
Personal Belongings
Please pack enough of your dog’s regular food for their stay, plus 2–3 extra meals in case the stay is unexpectedly extended. We don't accept large containers or full bags of kibble for shorter stays.
Please bring a bag of kibble weighing 10 pounds or less, as we don’t have room to store larger bags.
If you don't provide food or your dog runs out, a $5-per-day food fee applies.
Refrigerator and freezer space is available for raw-fed dogs. Pack each raw meal in its own container or resealable bag, clearly labeled by meal or day.
Portion raw food into individual meals before arrival.
Meals
Country Road Canines administers oral and topical medications at no additional charge. Please bring medications in their original packaging, labeled with your dog’s name and clear, accurate dosing instructions. Update the medication information in your dog’s Client Portal profile before their visit.
Medication
Country Road Canines welcomes all breeds, including dogs who are selective or reactive around other dogs. However, we cannot accommodate aggression toward people or excessive, prolonged barking that disrupts the comfort and well-being of other dogs in our care.
Please disclose all known behavior concerns during intake and let us know about any changes before future visits, including recent incidents involving people or other dogs.
If your dog displays behavior we cannot safely manage, we’ll provide separation as needed and contact you to arrange immediate pickup. If you’re unavailable, your authorized emergency contact must pick up your dog.
Aggression, Excessive Barking & Behavior Concerns
Dogs must be in good overall health to attend Country Road Canines. Dogs participating in group play must also be physically able to do so safely.
Before booking, disclose all health conditions and care needs, including mobility limitations, special feeding routines, pre-existing conditions, urinary or fecal incontinence, and ongoing medical care. We’ll review whether we can accommodate your dog. Additional fees may apply for specialized care.
Females in heat cannot attend daycare or boarding during any part of their heat cycle. Please plan visits accordingly and let us know if your dog’s cycle may affect a reservation.
Dogs must arrive free of fleas, ticks, and other parasites and be maintained on appropriate flea and tick prevention. Dogs with parasites, coughing, vomiting, diarrhea, or other signs of illness cannot attend.
If we discover illness or parasites during your dog’s stay, we’ll separate your dog from other dogs and contact you for immediate pickup.
If your dog becomes ill or injured, we’ll make reasonable efforts to contact you or your emergency contact. If delaying treatment could put your dog at risk, we’ll seek immediate veterinary attention without waiting for a response.
By signing this agreement, you authorize Country Road Canines to arrange necessary transportation, veterinary evaluation, and treatment based on the treating veterinarian’s recommendations. We may use your regular veterinarian when practical or an available veterinary clinic or emergency hospital.
You are responsible for emergency veterinary and necessary transportation costs, subject to the exclusions in the liability release below.
We’ll notify you of any known injury or significant incident involving your dog. Please keep your contact information, emergency contact details, and veterinarian’s information current in the Client Portal.
If fire, severe weather, an extended power outage, an evacuation order, or another emergency affects safe care, we’ll contact you or your emergency contact to arrange pickup as soon as it is safe.
If immediate evacuation is necessary, you authorize Country Road Canines to transport your dog to a safer location or arrange temporary care. We’ll make reasonable efforts to communicate your dog’s location and pickup arrangements. Protecting the dogs may require action before we can contact you.
Aggression, Excessive Barking & Behavior Concerns
Country Road Canines reserves the right to decline or discontinue services at its discretion, including when a dog’s health, behavior, or care needs cannot be safely accommodated or when policies are not followed.
If services must end during your dog’s visit or stay, we’ll contact you or your authorized emergency contact to arrange pickup.
Right to Refuse Service
Dogs must be reliably potty trained to attend daycare or boarding. Occasional accidents happen, especially in a new environment, but continued indoor potty accidents or marking will incur a $50 cleanup fee and may require a management plan.
Please disclose any history of indoor accidents, marking, or medical or age-related incontinence before booking so we can review your dog’s needs and determine whether our care is a good fit.
Optional potty training and marking-reduction support is available for an additional fee.
Potty Training Policy
Holiday Policy
Holiday boarding fills quickly, so we recommend booking early.
On Thanksgiving Eve, Thanksgiving Day, Christmas Eve, Christmas Day, New Year’s Eve, and New Year’s Day, an additional $15 per night, per dog is added to the regular boarding rate.
This additional charge applies to overnight boarding only.
Holiday Reservations
Holiday Closures
Country Road Canines is closed for daycare and all boarding drop-offs and pickups on:EasterMother’s DayFather’s DayJuly 4thThanksgiving DayChristmas DayNew Year’s DayPlease schedule boarding arrivals and departures for a day we are open. Dogs already boarding with us continue to receive care.
On Halloween, Thanksgiving Eve, Christmas Eve, and New Year’s Eve, boarding drop-offs and pickups are available by appointment only and must be completed before 2:00 PM.
Daycare is closed all day on these dates. Dogs staying overnight continue to receive care after we close.
Early Closure Days
A $100 boarding deposit per dog is due at booking and applied toward your dog’s stay.
Cancel 7 or more days before your scheduled check-in time to receive a full refund, including your deposit. Cancel less than 7 days before your scheduled check-in time to receive a refund of all payments except your deposit.
For holiday boarding no-shows, we retain your deposit plus 50% of the remaining reservation charges after deducting the deposit. Any payment above that amount is refunded.